Shipping Policy

Last Updated: January 26, 2026

At Aviare Hat Boxes, we take great care in preparing and shipping every order. Please review our shipping policy carefully before completing your purchase, as it outlines important information regarding order processing, delivery timelines, and responsibility once an order has shipped.

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Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received and verified. Orders placed after business hours, on weekends, or during peak sales periods may experience slight delays.

You will receive a confirmation email once your order has been placed and a separate notification with tracking information once your order has shipped.

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Shipping Methods & Delivery Estimates

Shipping times vary based on your location, selected shipping method, and carrier performance. Delivery estimates provided at checkout are estimates only and are not guaranteed.

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Aviare Hat Boxes is not responsible for delays caused by:

• Carrier issues or service disruptions

• Weather conditions or natural events

• Customs delays (for international shipments)

• Incorrect or incomplete shipping information provided by the customer

 

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout. Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds or replacements.

If an order is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.

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Tracking & Delivery Confirmation

Once an order has been shipped and marked as delivered by the carrier, responsibility for the package transfers to the customer.

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Aviare Hat Boxes is not responsible for lost, stolen, or misdelivered packages once delivery has been confirmed by the carrier. We strongly recommend shipping to a secure location.

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If a package is marked as delivered but cannot be located, customers must contact the carrier directly to file a claim.

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Lost or Damaged Shipments

If your order arrives damaged, you must notify us within 48 hours of delivery and provide clear photographic evidence of the damaged item and packaging. Claims submitted outside this timeframe may not be eligible for review.

For shipments lost in transit and not marked as delivered, Aviare Hat Boxes will assist in opening a carrier investigation. Replacement or refund decisions are made at our discretion based on the carrier’s findings.

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International Shipping

International customers are responsible for any applicable customs duties, taxes, or import fees. Aviare Hat Boxes is not responsible for delays, refusals, or fees imposed by customs authorities.

Orders refused or abandoned due to unpaid customs fees are not eligible for refunds.

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Refunds & Shipping Costs

Shipping fees are non-refundable, except in cases where Aviare Hat Boxes determines an error occurred on our part.

We do not issue refunds for:

• Carrier delays

• Packages marked as delivered

• Incorrect addresses provided by the customer

• Refused or unclaimed shipments

Policy Acceptance

By placing an order with Aviare Hat Boxes, you acknowledge and agree to this Shipping Policy in full.

If you have questions regarding shipping, please contact our support team prior to placing your order.